Top

Support

Support Overview

support-1

 

Timeline professionals are there to support you every step of the way, from pre-sales consultation to engineering, furnishing, and installation services. They have the comprehensive technical knowledge, industry certifications, and hands-on experience to quickly troubleshoot your real-world issues and get your network up to speed fast.

Timelines world class, highly trained Service Provider and OEM engineers and technicians, perform a multitude of telecom equipment remanufacturing services in support of our global customer base. All of our offered services are managed by an ISO9001:2008 quality management system, incorporating numerous requirements and metrics from TL9000. Our purpose built warehouse management system provides Timeline with unique competitive advantages.

Quality Telecom Support with Timeline Certified Guarantee

  • Highest-quality equipment and service in the industry.
    Industry leading TL 9000 program:

    • Significantly minimized error frequency
    • Increased the quality of our products
  • We focus on maintaining an ongoing quality improvement philosophy in the way we do business.
  • Dedicated to achieving customer satisfaction through the delivery of high-quality products and value-added services in a timely manner.

Customer Technology Services

  • Our customers have access to inventory held for them by Timeline, utilizing our secured web portal, providing real-time visibility of their equipment, 24x7.
  • Features of our web portal include: product search, order creation, order acknowledgment, order status review and locations.
  • The warehouse management system was created by Timeline to meet the unique requirements of the telecom equipment remanufacturing and manufacturing industry and more specifically, our customers.

Manufacturing and Remanufacturing Support

  • Refurbishment and recertification of telecommunication equipment:
    • Wireline switches, transmission, and transport
    • Wireless mobile switching centers
    • GSM/CDMA base stations
    • Combiners, linear power amplifiers, power supplies, and other products
  • Reconfiguration and engineering services to customer requirements and specifications.
  • Reclamation and restoration of goods received from customer locations.
  • Testing and recertification of equipment:
  • To customer required revision levels
  • At the frame, cabinet, chassis, circuit pack (FRU) and component level.
  • Component harvesting of critical components:
    • Support end of life equipment
    • Circuit packs, frames, bays and shelves refurbishment
  • Strategic sourcing of FRUs and components to support repair and exchange operations.
  • Spare parts management of critical spares on a global basis.
  • On-site installation, trouble shooting and restoration.
  • Asset disposition/destruction with the ability to provide certificates of destruction.

Leemkuil 9, 5626EA, Eindhoven, The Netherlands. Phone: +31 40 290 4030